Response from VistaSol_Hotels, Guest Service at Vista Sol Punta Cana Beach Resort & Spa
Vista Sol Punta Cana Beach Resort & Spa Punta Cana - 4 star hotel. Vista Sol Punta Cana Beach Resort & Spa is a 4-star venue placed about 23 km from Sirenis Aquagames Punta Cana. Vista Sol Punta Cana - All Inclusive, Punta CanaDO Hotel Deals & Vacation Packages. Using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Please use discretion and post honest and fair assessments of hotels and resorts in the spirit of community and assisting other BookIt.com.
Hotel Vista Sol Punta Cana Reviews
Dear Guest, Greetings from Vista Sol Punta Cana. We sincerely regret that you were prevented from a memorable stay due to the alleged inconveniences mentioned. We would like to emphasize that the welfare and satisfaction of our guests is the most important for us. We are disappointed to read that the hotel did not match their expectations. We are very dismayed to read the comments about the treatment that you have received during his stay at our hotel, especially since the comments do not reflect the usual standard of service and quality that we strive to assure our guests. As for the medical incident reported, we inform you that the medical service offered within the Vista Sol facilities is a outsourced service. Work independently of the establishment. There is always a manager on duty available if the guests have any concerns and a Representative in the hotel. However, you never submitted your report to Guest Service. At the moment, at Vista Sol we do not have Room Service. However, talking with your representative and knowing your case, our Guest Service department made the exception and we took the milk you needed to your room. We also explained that you could approach the bar to request more if needed. We cannot change the past, especially if we can try to compensate for the future, so we appeal to grant us a new opportunity to stay with us and help them have a different experience. Thanks for your understanding. Kind regards, Macarena Peña Guest Service
- Dear Guest, Greetings from Vista Sol Punta Cana Thank you for sharing your comments. We are disappointed to read that the hotel did not match your expectations. This is certainly not indicative of the feedback we usually receive from our guests. The current Vista Sol Punta Cana represents an ambitious hotel project.
- Vista Sol Hotel Punta Cana Beach Resort & Spa is a in Punta Cana, the perfect place to spend an unforgettable vacation. Located on the east coast of the country, on the shore of the famous “Playa.